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Hardware as a Service for flexible IT planning

Simplify how your team accesses and manages hardware with a service model built to support changing business needs. Northern Hills Technology helps you align device procurement, deployment, and lifecycle management into a more predictable approach.

Technician helps an office manager configure a laptop beside packaged devices, carrying cases, and a laptop showing provisioning progress.

A practical way to reduce complexity across the device lifecycle.

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Why Hardware as a Service matters

Large Upfront Purchases

Replacing business hardware through one-time purchases can create uneven budgets and delay needed upgrades. A service-based approach can make equipment planning more predictable and easier to align with operating needs.

Inconsistent Device Standards

Ad hoc purchasing can leave teams with a mix of models, configurations, and support requirements. Standardized planning makes devices easier to deploy, manage, secure, and replace.

Warranty and Maintenance Gaps

When coverage, monitoring, and maintenance responsibilities are unclear, equipment problems can take longer to resolve and unsupported devices may remain in use beyond their practical lifecycle.

Aging Devices Create Surprise Costs

When hardware is replaced only after it fails, businesses can face rushed purchases, downtime, and inconsistent equipment. A lifecycle-based service model helps make refresh decisions more organized and predictable.

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What you can expect

A structured service approach that supports your IT operations.

  • Serving Northern Hills Technology

    Hardware Procurement and Deployment

    We help coordinate equipment selection, purchasing, preparation, and deployment so new devices can enter the environment with a clearer plan.

  • Serving Northern Hills Technology

    Included Warranty and Maintenance

    A defined service model can bring warranty coverage, maintenance responsibilities, monitoring, and support into one coordinated relationship.

  • Serving Northern Hills Technology

    Scalability and Planned Upgrades

    Hardware can be reviewed as staffing, performance needs, and business priorities change, making it easier to plan additions and refreshes without relying on emergency purchases.

  • Serving Northern Hills Technology

    Lifecycle Management and Support

    Bring procurement, deployment, warranty, maintenance, monitoring, support, and planned upgrades into one coordinated hardware service model.

Hardware as a Service FAQs

Hardware-as-a-Service is a service model that combines access to business hardware with defined lifecycle, maintenance, monitoring, support, and upgrade responsibilities. The equipment, pricing, ownership terms, and included services should be documented in the agreement.

A managed hardware process can help keep device standards, deployment practices, updates, lifecycle status, and retirement decisions more organized. These practices can support broader cybersecurity and compliance efforts, but they do not guarantee compliance.

Yes. The service can be planned around changing staffing, device, performance, and upgrade needs. The exact process for adding, replacing, or upgrading equipment should be confirmed in the service agreement.

Hardware-as-a-Service can include equipment procurement and deployment, warranty coverage, maintenance, monitoring, technical support, lifecycle management, scalability, and planned upgrades. The exact equipment and included responsibilities should be defined in the service agreement.

It can provide modern hardware through a recurring service model rather than requiring every equipment need to be handled as a large capital purchase. Pricing, equipment ownership, refresh timing, and included support should be confirmed before the service begins.

See the Difference We Can Make

Customer Feedback

Our company has used NHT for tech support for many...

Our company has used NHT for tech support for many years now and have always had great service from them! Always very quick to respond to all our inquiries and are able to get problems fixed quickly as well.

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Customer Feedback

Everybody was very helpful and they got my problem solved....

Everybody was very helpful and they got my problem solved. I have used their services twice over a 4 year period and both times I was very satisfied with them. Will not hesitate to use them again.

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Customer Feedback

I am thrilled to see such a quality business in...

I am thrilled to see such a quality business in the Black Hills region. They are honest, courteous, and guarantee their work. I also like the fact that accept cryptocurrency. Yea! I will be back!

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Customer Feedback

Northern Hills Technology continues to impress me. Whenever I need...

Northern Hills Technology continues to impress me. Whenever I need technical help, whether for computers, accessories or any other facet of todays modern high tech world, they have the answers. Not only do they fix stuff, they do it with a smile and do not break the bank as you exit. Chris has helped me in many ways. I recently purchased a new computer from them. It may have been a bit more than the big box items of lesser quality, but their reputation for service and quality far exceed the minimum savings you may soon forget. Chris is a master technician and does a tremendous job for NORTHERN HILLS TECHNOLOGY.

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Customer Feedback

THANK YOU for continuing to hire people with knowledge and...

THANK YOU for continuing to hire people with knowledge and patience….!!! I just got off the phone with Lucas who helped me with my remote “issue”….scanner wouldn’t play well with others,,,,,, I would of sat here all day pushing buttons and getting frustrated… Lucas got me all fixed up and walked me thru my steps! ONCE AGAIN NHT PROVIDED EXCELLENT CUSTOMER SERVICE AND MORAL SUPPORT!!! THANK YOU THANK YOU THANK YOU–

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Customer Feedback

I have been a customer for over 10 years and...

I have been a customer for over 10 years and have ALWAYS had a
GREAT business experience with the friendly and knowledgable staff.
Brian is the Best Tech fellow and has patience with old crotchety
nontech people like me. Thanks Again for your Great Service !

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Customer Feedback

Awesome group. Took care to make sure we were satisfied...

Awesome group. Took care to make sure we were satisfied with the results.

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Customer Feedback

Service was very quick and all problems solvedThe cost was...

Service was very quick and all problems solved
The cost was very reasonable and I would recommend the service to anyone with a computer problem. Very friendly staff.

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Customer Feedback

Was impressed with the help given so far---- no pressure...

Was impressed with the help given so far—- no pressure to do/ buy something I didn’t ask for. Very friendly also.

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Customer Feedback

Very honest and quick to help me with my issue

Very honest and quick to help me with my issue

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Customer Feedback

Very helpful saved me alot of money. Professional staff great...

Very helpful saved me alot of money. Professional staff great service

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Customer Feedback

Can't say enough about how helpful both with business technology...

Can’t say enough about how helpful both with business technology and with personal computer issues they are. Highly recommend.

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Customer Feedback

Highly recommend this business. Had issues with debugging PC &...

Highly recommend this business. Had issues with debugging PC & transferring data to MAC. Tech is proficient in both platforms, perfect results, positive & patient communication and very reasonable pricing.

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Customer Feedback

Really help guys, they were professional but also down to...

Really help guys, they were professional but also down to earth, able to put everything in simple terms, and they wee more than will to accommodate me with not being able to pick up my PC right away. Highly recommend.

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Customer Feedback

I had a very pleasant experience today with the patient...

I had a very pleasant experience today with the patient and understanding staff. My problems were not solvable, however a good deal of time and care was taken to show me that all options had been exhausted. Service was prompt and I will return.

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Customer Feedback

I have called these guys many times and each time...

I have called these guys many times and each time they have an answer! They are quick, kind, and don’t make you feel stupid for not knowing something about your computer system.

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Customer Feedback

THANK YOU for continuing to hire people with knowledge and...

Thank you for continuing to hire people with knowledge and patience!!!

I just got off the phone with Lucas who helped me with my remote “issue”….scanner wouldn’t play well with others,,,,,,
I would of sat here all day pushing buttons and getting frustrated…

Lucas got me all fixed up and walked me thru my steps!
ONCE AGAIN NH TECH PROVIDED EXCELLENT CUSTOMER SERVICE AND MORAL SUPPORT!!!

THANK YOU THANK YOU THANK YOU–
Cyndi V.
A very satisfied customer!

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Customer Feedback

Got the job done.

Got the job done.

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Customer Feedback

Good place for your computer

Good place for your computer

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Customer Feedback

Excellent service and I really like their moral support.

Excellent service and I really like their moral support.

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Customer Feedback

Great service!

Great service!

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Customer Feedback

Quick, nice, and VERY helpful!

Quick, nice, and VERY helpful!

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Customer Feedback

(Translated by Google) Good service(Original)Dịch vụ tốt

(Translated by Google) Good service

(Original)
Dịch vụ tốt

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Customer Feedback

When we contacted George Stephanie at first we were so...

When we contacted George Stephanie at first we were so skeptical about losing funds again before our open eyes She surprised us by withdrawing a profit of $13,860 out of the $1,200 deposit in my trading account. If you want the best Trading experience I highly recommend Stephanie’s good works. She is always at your service anytime anyday, Contact her now via, Email: georgestephanie831@gmail.com WhatsApp: +16269898464

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Customer Feedback

Brought my desktop in because it had been running slow...

Brought my desktop in because it had been running slow and I suspected the hard drive was about to go out the window. Chris was able to get it in almost immediately, diagnose the issue (surprise, it was the hard drive), and look into other issues I was having with it. Needless to say, with how professional he was with everything and the way more inexpensive price I was charged compared to what I was expecting, I would definitely bring any system I’m having issues with to them again!

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Customer Feedback

I am an old lady from Deadwood whose daughter's name...

I am an old lady from Deadwood whose daughter’s name is on this post. These people are the best. So patient with a technical dummy such as myself who needs her computer repaired right away. They have negotiated with Apple for me and walked me through ordering accessories for which they received no money. That is great customer service.

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Customer Feedback

I was doing a full rebuild of my gaming desktop....

I was doing a full rebuild of my gaming desktop. I needed a cable for
A ssd. I came here and they gave me the cable I needed for free. Suffice to say they saved my build and made my week. So thanks be onto this business.

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Customer Feedback

Went in because my charger broke in my computer and...

Went in because my charger broke in my computer and they fixed it right there. Maybe took 2 mins! Very very happy!

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Customer Feedback

I took Chris my dinosaur of a computer (2009). He...

I took Chris my dinosaur of a computer (2009). He fixed my problem, communicated with me, during every step of the process, and I knew exactly what it would cost me. The dinosaur lives!!! Northern Hills Technology has my business for life.

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Customer Feedback

Came with a problem with my sd-card. They Fixed it...

Came with a problem with my sd-card. They Fixed it right on the spot. Great service!

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Customer Feedback

As a BHSU student my computer was a necessity in...

As a BHSU student my computer was a necessity in getting through my classes, as a young married couple my wife and I did not have much money to fix my computer when it stopped working. However, Northern Hills Technology took my computer and fixed it at a very low cost. In my opinion, this is the only Tech shop in town anyone should go to, they will do anything and everything they can to help get your device up and running again.

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Customer Feedback

Excellent customer service! So technology means a lot these days....

Excellent customer service! So technology means a lot these days. From our phones, laptops, and everything beyond. I have used NHT staff to help with my laptop on several occasions. This particular instance was my external hard drive. I use it for backup but also for tons of data and files (I am a photographer). I was using it just like I normally do and it decided to CRASH – said NO FILES ON THE DRIVE! Though I didn’t really need everything on the drive, I desperately wanted the pictures of my dad from the last few years because he passed away in August. I panicked a bit and called Jason and Brian. I took my hard drive over and though they didn’t guarantee they could get my files back, I knew Brian would do his best to help me out. Throughout the process, Brian kept in communication with me about the process. At the end of the time my hard drive spent with them, Brian recovered everything he could! I am very thankful the team at Northern Hills Technology is there to help me protect my valuables through technology. I would highly recommend them for any technology needs in the Black Hills and beyond!

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Customer Feedback

So technology means a lot these days. From our phones,...

So technology means a lot these days. From our phones, laptops, and everything beyond. I have used NHT staff to help with my laptop on several occasions. This particular instance was my external hard drive. I use it for backup but also for tons of data and files. I was using it just like I normally do and it decided to CRASH – said NO FILES ON THE DRIVE! Though I didn’t really need everything on the drive, I desperately wanted the pictures of my dad from the last few years because he passed away in August. I panicked a bit and called Jason and Brian. I took my hard drive over and though they didn’t guarantee they could get my files back, I knew Brian would do his best to help me out. Throughout the process, Brian kept in communication with me about the process and how long it was taking. At the end of the time my hard drive spent with them, Brian recovered most, if not all, of my data and files! I am very thankful the team at Northern Hills Technology is there to help me protect my valuables through technology. I would highly recommend them for any technology needs in the Black Hills and beyond!

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Customer Feedback

Thanks a million to Brian Snow at Northern Hills for...

Thanks a million to Brian Snow at Northern Hills for getting my PC fixed. The guy really knows his stuff.

I initially took my non-functioning PC to Best Buy in Rapid to have the Geek Squad look at it, diagnose the problem, and, if my PC was shot, then buy a new one there. Which I didn’t want to do because of cost and time lost. The Geek Squad told me my motherboard was bad and the cost to replace it would be the same as a new computer.

I got a 2nd opinion from Brian (Northern Hills also sells PCs), who told me the motherboard was fine — it only had a bad battery and my power supply was failing. He fixed those things and also solved other vexing problems I had due to my previous very complicated set-up. Now I’m up and running for the next 4-5 years, at a fraction of the cost of a new computer.

Moral of the story: If you have a real problem with your PC, skip the Geek Squad and go to Northern Hills first.

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Customer Feedback

Northern Hills Technology has fixed three of my computers and...

Northern Hills Technology has fixed three of my computers and also given my friends and family excellent advice about their computer issues. They have been the best dollars I have spent on support. They are very inexpensive. I would recommend them to anyone needing their computer fixed, de-bugged, tuned or otherwise repaired.

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Customer Feedback

Highly recommend this business. Had issues with debugging PC &...

Highly recommend this business. Had issues with debugging PC & transferring data to MAC. Tech is proficient in both platforms, perfect results, positive & patient communication and very reasonable pricing.

READ MORE

Customer Feedback

THANK YOU for continuing to hire people with knowledge and...

THANK YOU for continuing to hire people with knowledge and patience….!!! I just got off the phone with Lucas who helped me with my remote “issue”….scanner wouldn’t play well with others,,,,,, I would of sat here all day pushing buttons and getting frustrated… Lucas got me all fixed up and walked me thru my steps! ONCE AGAIN NHT PROVIDED EXCELLENT CUSTOMER SERVICE AND MORAL SUPPORT!!! THANK YOU THANK YOU THANK YOU–

READ MORE

Customer Feedback

Excellent service and I really like their moral support.

Excellent service and I really like their moral support.

READ MORE

Customer Feedback

Excellent customer service! So technology means a lot these days....

Excellent customer service! So technology means a lot these days. From our phones, laptops, and everything beyond. I have used NHT staff to help with my laptop on several occasions. This particular instance was my external hard drive. I use it for backup but also for tons of data and files (I am a photographer). I was using it just like I normally do and it decided to CRASH – said NO FILES ON THE DRIVE! Though I didn’t really need everything on the drive, I desperately wanted the pictures of my dad from the last few years because he passed away in August. I panicked a bit and called Jason and Brian. I took my hard drive over and though they didn’t guarantee they could get my files back, I knew Brian would do his best to help me out. Throughout the process, Brian kept in communication with me about the process. At the end of the time my hard drive spent with them, Brian recovered everything he could! I am very thankful the team at Northern Hills Technology is there to help me protect my valuables through technology. I would highly recommend them for any technology needs in the Black Hills and beyond!

READ MORE

Talk with Northern Hills Technology

If you’re evaluating a hardware service model for your organization, connect with Northern Hills Technology to discuss your goals and next steps.

Our IT Solutions & Services

Clear communication, fast action, and protection built to stand up to real threats.
  • Managed IT Services

    Keep your business running smoothly with proactive monitoring, responsive IT support, and ongoing system maintenance. From Spearfish, we help Black Hills organizations reduce downtime, manage technology upgrades, and plan ahead—all through one accountable IT partner.

  • Cybersecurity

    Northern Hills Technology provides cybersecurity services for organizations that need stronger protection without adding the overhead of an internal security department. From Spearfish and the Greater Black Hills region, our MSP/MSSP approach combines 24/7 monitoring and remediation, endpoint protection, vulnerability management, and practical security leadership for regulated and security-conscious businesses. We help leaders address ransomware risk, insurance pressure, compliance requirements, and everyday security gaps with clear communication and a predictable monthly service model.

  • Compliance Alignment

    Align your technology with frameworks such as HIPAA, NIST, PCI-DSS, CIS, CJIS, GDPR, and FTC Safeguards through practical security, documentation, training, and reporting.